T R A I N I N G
Our job isn't finished once we deliver the goods. We provide on-site training covering every aspect of our software and every change it produces in employee workflow and business operations. We are committed to fully-training every employee that will be using our software, and doing so at no additional cost to the client.
In addition to training in the use of our software and any newly-installed hardware, we are happy to provide technical instruction to client-designated employees — also at no cost. This creates a first-line of support within the client's company. Why? Two Reasons: 1) No matter how fast we respond, we can't be as fast as in-house support, and 2) We've found that many clients simply want to be as self-reliant as possible.
W A R R A N T Y A N D S U P P O R T
During the first post-launch months, we want the costs of fixing any programming defects discovered in our software to fall on our shoulders. Therefore, every contract includes a ninety-day, limited warranty. This provides ample time for any insidious, chameleon-like issues to be uncovered via normal use of the software.
Beyond this warranty period, we offer a variety of support contract and pricing structures to accommodate every client. These reange from à la carte, pay-as-you-go, hourly rates (usually the most economical option because our software requires minimum support) to our "24/365/1" plan, designed for mission-critical software and our most-paranoid clients. ;-)
You can learn more about both our warranty and our support options here.